Candidates About
IT and business analyst with one year of experience working with onsite and o site duties
with an emphasis on IT. Proven track record of driving growth, expanding IT and business
processes, and increasing pro tability. As an IT and business analyst, I manage over 100
workers' IT concerns on a regular basis. Managed and supervised sta , including how to
conduct daily duties on their personal computers, how to interact with our system, daily
guidance, and information security training. Best practices for IT service management
have been applied successfully, including incident management, desktop support, adding
new users, getting the right equipment, and VIP assistance. In addition to my everyday
activities as an IT support, I designed a new system in the company where I am currently
employed and had the opportunity to teach over 100 employees. A proactive and
strategic employee with excellent communication and problem-solving abilities
Education
T
Bachelor of Computer Science
The International University of She eld, City College – Thessaloniki, Greece
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Coursera – Machine Learning
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Coursera – Data Analysis and Interpretation
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Coursera Google – Google IT Support
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PECB – ISO/IEC 27001 LA
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Artiffcial Intelligence – Google
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Work & Experience
M
IT & Business Analyst
MSECB
1/2023 - Current
Using AWS, Ekran System, and Veeam, monitor the company's system and maintain
overall system security.
Implement and update the CRM system from the ground up.
Maintain the entire system's software.
Adding new employees and con guring their accounts and equipment.
Purchasing new IT equipment for the company (laptops, PCs, monitors, and IT
accessories)
Train personnel for any changes that the company might want to make in the IT
department.
20% increase in web activity.
The new system has made the work ow more uid.
I ran numerous successful webinars for the business with notable auditors.
| Tools: MS O ce, AWS, Ekran System, Azure Ad, Cisco Meraki, Zoom Webinars,
Elementor, WordPress, Gant
Charts, Business Planes, ISO/ IEC 27001 Controls.
| Technologies: HTML, CSS, PHP, SQL, JavaScript.
E
Cloud & DevOps Engineer Internship
Evonem
7/2022 - 8/2022
Helped with daily tasks and learned the skills needed to become a DevOps Engineer.
AWS, Lambda, and Bash were used to practice automation.
I used Jira and learned the basics of Terraform.
Bash, PHP, Terraform, and Docker are used on a daily basis to code.
| Tools: MS O ce, AWS, Scrum Agile Processes, Linux, Git, Jira. | Technologies: Terraform,
Java, JavaScript,
Docker, Laravel, PHP, ReactJS, jQuery.
A
Quality Assurance
Active Consult
4/2022 - 6/2022
Worked as a QA for a short project at a prestigious German corporation.
Improved the time e ectiveness of daily client adjustments.
Used Jira for project management and sprint management.
Used agile QA methodologies such as iteration, life cycle, and scrum testing.
For testing purposes, Selenium and Cucumber were used.
| Tools: MS O ce, Jira, project management timelines, Git. | Technologies: Kanban,
Selenium.
C
Junior Web Developer
CITY College– Thessaloniki, Greece
11/2020 - 11/2021
PHP and MySQL were used to maintain the college's web pages.
CSS3 and JavaScript were used to make changes to the front end.
15% increase in web engagements.
| Tools: MS O ce, Git, Apache, City Servers | Technologies: Java, JavaScript, CSS3, MySQL,
PHP, HTML
