Candidates About
I am currently working as a system administrator in a call center in Prishtina. In this role, I am responsible for managing and maintaining the IT infrastructure to ensure smooth operations. Through a combination of practical experience and academic achievements, I have developed strong skills in the IT field. These skills, along with my commitment to continuous learning and professional growth, provide me with the knowledge and expertise to excel in this position. For more details on my experience and educational background will be listed on my CV.
Education
K
BACHELOR COMPUTER SCIENCE
Kolegji Universum
1/10/2019 - 1/3/2023
"
HTL - HIGHER TECHNICAL SCHOOL
"Austrian School Peter-Mahringer"
2014 - 2018
Work & Experience
J
SYSTEM ADMINISTRATOR
JOBS & MORE
1/7/2022 - Current
1. Currently employed as a System Administrator in a Call Center
a. Collaborating with more than 10 different vacation companies in Germany
b. Manage and maintain computer systems to ensure uninterrupted operation and optimal
performance.
2. Primary Responsibilities:
a. Oversee computer maintenance, enforce security measures, and implementing robust network
solutions.
b. Proficient with leading edge technologies such as VPN (IPSec, OpenVPN), MikroTik and
Windows Server (domain, active directory), KIMAI, Openfire
3. PCI Certification:
a. Demonstrate accountability by assuming responsibility for applying for and obtaining the PCI
certificate.
b. Ensure compliance with strict security standards to protect sensitive Customer Data.
4. Hardware and software troubleshooting:
a. Deploy troubleshooting expertise to quickly diagnose and resolve a variety of hardware and
software problems quickly diagnose and resolve.
b. Implement effective solutions to minimize system downtime and to Improve operational
efficiency.
5. Additional Responsibilities:
a. Collaborate with cross-functional teams to ensure seamless integration of systems and resolve
complex technical challenges.
b. Conduct regular system reviews to assess performance, identify weaknesses identified, and
implement necessary improvements.
c. Provide technical support and guidance
U
IT HELP DESK
UNIVERSUM COLLEGE
1/5/2022 - 1/7/2022
• Maintenance of all technical equipment in the university (PC, laptops, audio, VR, AccessPoints).
• Creation of a new topology for the entire university to replace the old technology
• Formatting and creating a new GPO for all PCs.
• Responsible for creating and ensuring that projectors, PCs, printers, televisions, wifi are in order and
working during various events such as international week, the career fair and circular economy
week.
G
GERMAN CALL OPERATOR
G&H DIALOG
1/9/22019 - 1/5/2022
• Provide exceptional customer service and respond promptly to inquiries and concerns.
• Efficiently resolve customer issues and ensure a high level of satisfaction.
• Process orders, payments and track shipments.
• Collaborate with internal teams to resolve issues.
• Maintain accurate records and effectively handle customer feedback.
F
IT PRACTICE
FSHN (UNIVERSITY OF SHKODRA)
1/6/2016 - 1/9/2016
• Computer Repair and Troubleshooting: Proficient in diagnosing and resolving hardware and software
problems to ensure smooth and efficient computer operation.
• Software Installation and System Formatting: Proficient in the installation and configuration of
software applications and performing computer formatting for optimal performance.
• Student Data Management: was able to accurately update and maintain student records while
ensuring the integrity and confidentiality of the data.
• University Website Maintenance: Proficient in updating and improving the university website to
provide relevant and current information to students, faculty and visitors
